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  • Naver Advertising: How to Use Search and Display Ads

    Naver Advertising: How to Use Search and Display Ads

    Online advertising is essential for reaching your audience and growing your business. Naver, South Korea’s top search engine, offers powerful advertising options that are key to successful marketing strategies in Korea. Understanding Naver advertising is crucial because they provide unique opportunities to connect with millions of users.

    Naver advertising come in two main types: Search Ads and Display Ads. Each type has its own strengths and serves different marketing goals. This guide will break down what you need to know about both Naver Search Ads and Display Ads, so you can make the best choices and get the most out of your advertising.

    Understanding the Basics of Search Ads and Display Ads

    First, lets clearly define these two types of Naver advertising.

    Search Ads (SA: Search Ad): Search ads are text-based advertisements that appear when users search for specific keywords. These ads are displayed at the top or right side of the Naver search results page, marked with “?? (AD).”

    Naver search ads

    Example: If you search for “cosmetics,” ads for “natural skin care” and “organic cosmetics” will appear at the top of the search results. These are search ads!

    Display Ads (DA: Display Ad): Display ads are banner ads in the form of images or videos that appear across various Naver services, including the main page, blogs, cafes, and news pages.

    Naver Banner Ads

    Example: As you browse the Naver main page, you might notice striking image ads on the right. Similarly, banner ads appearing amidst blog posts are display ads.

    Now that you understand the basic concepts, lets delve into the main differences between these two types of ads.

    Key Differences Between Search Ads and Display Ads in Naver Advertising

    1. Exposure Method
      • Search Ads:
        • Appear based on the user’s search intent.
        • Only shown when specific keywords are searched.
        • Can respond to the user’s immediate needs.
      • Display Ads:
        • Shown based on targeting conditions set by the advertiser.
        • Based on user interests, behavior patterns, demographic characteristics, etc.
        • Can be displayed even if the user is not actively searching.
    2. Advertising Goals
      • Search Ads:
        • Focus on immediate conversions and sales.
        • Target users with high purchase intent, leading to a quick ROI.
      • Display Ads:
        • Focus on increasing brand awareness and acquiring potential customers.
        • Effective for long-term brand image building.
    3. Ad Formats
      • Search Ads:
        • Primarily text-based.
        • Consist of titles, descriptions, and URLs.
        • Clear and concise message delivery is crucial.
      • Display Ads:
        • Utilize various creatives, including images and videos.
        • More visually appealing and can approach users emotionally.
        • Can effectively convey the brand’s identity.

    In-Depth Analysis of Advantages and Disadvantages

    Naver Adveritising: Search Ads Advantages

    • Targeting Users with High Purchase Intent: Users searching for specific keywords already have an interest or intention to purchase, leading to higher conversion rates.

    Example: Showing a laptop ad to users searching for “laptop recommendations” is likely to result in a purchase as the user is already interested.

    • Easy Measurement of Immediate Effects and ROI: Metrics like clicks and conversion rates can be tracked in real-time, allowing for quick strategy adjustments. 

    Tip: Utilize various report functions in the Naver Ad Manager Center to analyze performance by time and day for more effective ad management.

    • Detailed Keyword Targeting: Ads can be precisely targeted to specific keywords, including competitor and related keywords. 
    Naver Advertising search ads

    Example: Running ads with the keyword “running shoes” will precisely target consumers interested in that product.

    Naver Adveritising: Search Ads Disadvantages

    • High Costs for Competitive Keywords: Popular keywords can be highly competitive, increasing the cost-per-click (CPC). Budget management is crucial. 

    Strategy: Use long-tail keywords like “best budget laptops for college students” to reduce competition and improve targeting accuracy.

    • Limited Visual Impact Due to Text-Based Format: Unable to use images or videos, reducing visual appeal and branding effectiveness. 

    Tip: Convey key messages clearly and concisely within the text constraints. Use A/B testing to find the most effective wording.

    • Dependence on Search Demand for Exposure: Ads are not displayed if users do not search for the relevant keywords, limiting exposure for new products or services with low search demand. 

    Strategy: Combine search ads with display ads to increase awareness and consider content marketing to boost search demand for related terms.

    Naver Adveritising: Display Ads Advantages

    • Strong Branding Effect with Visual Elements: Effectively convey brand identity through images and videos, allowing for an emotional approach. 

    Example: A cosmetic brand using high-quality images of beautiful models can simultaneously highlight product effectiveness and brand luxury.

    • Various Targeting Options: Targeting based on interests, behavior patterns, demographic characteristics, etc., is effective in discovering and approaching potential customers. 
    Nike's naver advertising

    Tip: Actively use Naver’s big data for interest targeting based on users’ search history and content consumption patterns.

    • Effective in Acquiring Potential Customers: Ads can be displayed without users actively searching, helping to raise brand awareness and acquire long-term customers. 

    Strategy: Use retargeting to continuously display ads to users who have visited your website, increasing purchase conversion rates.

    Naver Adveritising: Display Ads Disadvantages

    • Relatively Lower Immediate Conversion Rates: Fewer users with immediate purchase intent compared to search ads, making it difficult to measure short-term ROI. 

    Strategy: Set up conversion tracking from a long-term perspective, tracking the customer journey from the first exposure to the final purchase.

    • Banner Blindness Reducing Effectiveness: Users tend to ignore banner ads, leading to lower click-through rates (CTR). 

    Tip: Use creative and eye-catching designs to attract user interest. Consider native ad formats that blend naturally with content.

    • Higher Initial Production Costs: Creating high-quality images or videos may incur additional costs, requiring various ad sizes and formats.

    Strategy: Use templates or responsive ad designs that can be easily adapted to various sizes to reduce initial investment costs.

    Choosing the Right Naver Advertising Type

    Selecting the appropriate ad type based on your business situation and marketing goals is crucial. Heres a guide for choosing the right type in different scenarios.

    When to Choose Search Ads

    • Immediate Sales Increase Needed: If you need to boost sales in a short period, search ads are suitable as they target users with clear purchase intent. 

    Example: For seasonal products like summer vacation items, running search ads with related keywords during the peak season can quickly increase sales.

    • Clear Demand for Specific Products/Services: If users are already searching for your products or services, search ads are effective. Utilize high-volume keywords to reach your target audience directly. 

    Strategy: Use keyword planner tools to identify high-demand keywords and create ad groups around them for effective operation.

    • Emphasizing Differentiation from Competitors: If your product has clear advantages over competitors, use search ads to highlight these benefits when users compare searches. 

    Tip: Clearly state the unique selling points in your ad copy, like “Lowest Price Guaranteed,” “Same-Day Delivery,” or “1+1 Event” to increase click rates.

    When to Choose Display Ads

    • Building Awareness for New Brands/Products: Display ads are effective when launching a new brand or product, as they leave a strong first impression using visual elements. 
    naver webtoon ads

    Strategy: Focus on Naver services frequently visited by your target audience (e.g., webtoons, blogs) and use video ads to create an emotional connection.

    • Long-Term Brand Image Building: If your goal is to consistently convey your brand’s value and identity, display ads are suitable. Repeated exposure imprints the brand in the users subconscious. 

    Example: A premium kitchenware brand can continuously display ads around cooking-related content, establishing the brand as synonymous with premium kitchenware.

    • Promoting Visually Appealing Products/Services: For fields where visual appeal is crucial, like fashion, beauty, or interior design, display ads effectively highlight the product’s charm using high-quality images or videos. 
    Naver advertising: in-stream video ads
    In-stream video ads are video ads that appear before (pre-roll) and during (mid-roll) VOD content on NAVER TV and NAVER Sports.

    Tip: Use interactive elements like 360-degree rotation images or try-on videos to attract user interest and engagement.

    Tips for Effective Naver Advertising Strategies

    1. Combine Strengths of Both Ad Types in Integrated Campaigns:
      • Run both search and display ads to achieve synergy. Use display ads to build brand awareness and search ads to drive conversions.
      • Execution Plan:
        • Announce new product launches with display ads to attract interest.
        • Use related keywords for search ads to provide detailed information and drive purchases.
        • Retarget potential customers with display ads to convert those hesitant to purchase.
    2. Select Ad Types Based on Marketing Funnel Stages:
      • Choose the appropriate ad type according to the customers purchase journey: use display ads in the awareness stage and search ads in the consideration and purchase stages.
      • Funnel Strategy:
        • Awareness Stage: Display ads on popular Naver services.
        • Consideration Stage: Operate search ads when users look for product information.
        • Purchase Stage: Focus search ads on specific model names, price comparisons.
        • Re-purchase Stage: Use retargeting display ads to reinforce loyalty.
    3. Regular Performance Analysis and Optimization:
      • Regularly analyze ad performance and identify areas for improvement. Use A/B testing to discover the most effective ad copy, images, and targeting methods.
      • Analysis Points:
    • CTR: Indicates ad attractiveness. Low CTR suggests the need to improve ad copy or images.
    • Conversion Rate: Measures actual purchases or sign-ups from clicks. Low rates may indicate the need to improve the landing page.
    • ROAS: Measures ad cost efficiency. Use Naver Ad Manager Center’s performance report to monitor and adjust accordingly.

    By comprehensively understanding the characteristics of naver advertisings search and display ads, and strategically using them according to your business goals and situations, you can achieve effective advertising results. 

    Growth Marketing Agency is a certified partner with Naver, bringing extensive expertise to help you master the intricacies of Naver advertising. 

    Our skilled team is committed to enhancing your ad performance, making sure your campaigns connect with the ideal audience and deliver exceptional outcomes. 

    Should you have any queries or face challenges, feel free to consult our specialists for expert guidance and support.

  • SEO Marketing: 5-Step Comprehensive Guide

    SEO Marketing: 5-Step Comprehensive Guide

    What is SEO Marketing?

    SEO Marketing, or Search Engine Optimization Marketing, refers to marketing strategies based on search engines. The goal is to understand the intent of potential customers who conduct searches and use that understanding to deliver messages to targeted customers.

    In other words, it is a marketing strategy that enhances connectivity by providing products or information to targeted customers through owned media like websites or blogs, especially when they enter specific search terms.

    All marketing activities aim to create communication between the brand and the customer. Search engine optimization marketing is essentially about communicating with customers through search engines and content.

    Importance of SEO Marketing

    Today, search plays the most significant role in the consumer decision-making process. While the introduction of generative AI, like ChatGPT, has changed how searches are conducted, the act of searching for decision-making has remained constant.

    Potential customers encounter search result pages as a result of their searches. These pages represent the best content that the search engine has listed in response to user intent.

    Although its possible to answer consumer questions through advertisements, consumers generally trust organic search results more than ads. If search ads have a click-through rate (CTR) of 1-4%, organic search results can achieve a CTR of 5-60%.

    Growth Marketing Agency's content in Google's recommended snippets
    Growth Marketing Agency’s content in Google’s recommended snippets

    Nowadays, search engines have become more sophisticated, allowing them to respond to various user search queries. A prime example is the “snippet” feature, which provides precise answers to user questions directly on the search results page.

    Therefore, companies must create and expose content that provides the information customers seek to survive in the digital marketing market. This is why preparing for SEO marketing is essential, even if its late.

    Through SEO marketing, companies can identify consumer questions and interests related to their brand and products and provide that information via search engines. This approach helps secure high engagement from potential customers.

    5-Step Basic Guide to SEO Marketing

    Having understood the value and importance of search engine optimization marketing, you might be ready to start SEO marketing. Heres a basic guide broken down into five steps.

    Website Checkup – Crawling and Indexing

    Google crawls websites to select good content and then exposes it in search results. Its crucial to ensure that all content on your website is correctly uploaded during this process.

    If there are crawling or indexing errors on your website, its essential to address them quickly. These issues can be checked using tools like Google Search Console and other search engine tools.

    Indexing in Google Search Console
    Indexing in Google Search Console

    An increase in the number of valid web pages indexed by Google also affects website traffic. Google wants to feature reliable websites with good information at the top of search results. A large number of valid web pages suggests that the site has received a positive evaluation from Google, indicating it is a trustworthy website.

    However, its crucial to avoid producing or duplicating low-quality, similar content to increase the number of indexed pages. If low-quality content is repeatedly found, the entire sites content may not be exposed in search results.

    Technical SEO: Structuring an SEO-Friendly Website

    Since search engines cannot read every website and document, they crawl key content and rank it in search results. To ensure your content is chosen by consumers through SEO marketing, it must first pass the search engine’s tests.

    Thus, its necessary to organize your site so that search engines can easily understand its content. This is known as an SEO-friendly website.

    Technical SEO refers to the techniques used to create a search engine-friendly site, based on Googles webmaster guidelines. There are two main approaches: strategies for indexing web pages and elements that help search engines better understand the content.

    You can find more detailed information on the definition and construction of Technical SEO in the document below:

    ? On-Page SEO: Optimize for Google, Naver, and More

    Content SEO: Creating Quality Content for SEO

    While there are various ways to start SEO marketing, the most important is providing good content to customers. Even if your websites structure and quality are excellent, poor content will not yield good results.

    Search engine algorithms do not reward content that only chases ranking. Instead, they prefer content that fulfills visitors’ objectives, even if its slightly less readable.

    Therefore, creating content that delivers value to visitors is the best strategy for achieving higher rankings.

    SEO Marketing: Creating Quality Content for SEO

    Growth Marketing Agency conducts keyword research and customer journey analysis to create content that satisfies customers. Tracking the search keywords consumers use can significantly help understand the purpose and intent of customers visiting your web pages.

    The easiest way to perform this search data research is to analyze the SERP (Search Engine Results Page) of relevant keywords. By examining the search results for a keyword, you can understand why users are searching for it.

    Growth Marketing Agency uses this information to create content that successfully reaches potential customers. If youre curious about Growths efforts to create great content, you can check out the detailed content in this article.

    Improving Search Ranking

    Websites that search engines deem the best answers to user queries usually rank within the top 10 positions.

    Several factors, including the three mentioned earlier, determine the ranking. Analyzing and improving what is lacking on your website and what needs reinforcement is crucial.

    Lets start with some simple ways to improve your ranking:

    • Improve website loading speed
    • Shorten URL length
    • Use security protocols
    • Build backlinks
    SEO marketing and a website loading speed.

    Have you ever visited a website for information but closed the page because it was too slow to load?

    Its said that for every second of delay in loading speed, 7% of visitors leave. If your websites loading speed is unsatisfactory, the elements on the site might be the cause. You can easily check your sites speed using Googles PageSpeed Insights.

    Additionally, if your URL is too long, search engines are less likely to trust the content. Consider using Canonical URLs to shorten your website address.

    Surprisingly, many overlook security protocols during website construction. Security is also a criterion for search engines to judge a website as good. Ensure that your website’s URL uses the https:// format.

    backlink building and SEO marketing

    Lastly, building backlinks is essential. Search engines consider pages frequently mentioned by others as highly credible websites.

    Some hesitate to cite sources or link to other websites, but mentioning URLs from highly trusted pages within your content can increase your websites credibility. Content based on high-trust pages suggests that the content contains quality information.

    According to a survey, 48% of over 14,000 online shoppers said they start their buying journey through a search engine. However, search engines can also help customers find your competitors. Therefore, those who rank first in search results with an excellent content SEO strategy can secure more potential customers.

    Conclusion

    So far, weve introduced a basic five-step guide useful for those starting search engine optimization marketing.

    SEO marketing is a method that can succeed with some time, cost, and patience. Its especially useful for continuously connecting with potential customers who havent been reached before. We hope that SEO marketing strategies help you establish your presence in the existing market and find new customers.

  • B2B Lead Generation: Essential Insights for Marketers

    B2B Lead Generation: Essential Insights for Marketers

    One of the most significant challenges B2B marketers face is lead generation. Every marketer must set clear marketing goals and establish key performance indicators (KPIs) to measure the success of these goals.

    In addition to KPIs that evaluate overall performance, marketers must decide how to track and assess the specific tasks needed to achieve their objectives.

    Key Considerations for B2B Lead Generation

    Key Considerations for B2B Lead Generation

    Tracking B2B lead generation is crucial, but clarity is equally important. Ensuring accuracy in lead generation is like holding the key to successful marketing.

    When data is ambiguous, it becomes challenging for marketers to make informed decisions. Without clear data, marketers hesitate to move forward to the next steps, leading to delays in execution. Naturally, this delay affects revenue generation. Therefore, clarity in marketing metrics is vital.

    Managing the Quality of B2B Lead Generation

    It’s not just about having a large volume of data. B2B marketers must eliminate any confusing or unnecessary information.

    Over half of marketers report difficulties in lead generation. The B2B and tech sectors, in particular, have some of the lowest conversion rates.

    To improve lead quality and conversion statistics, marketers need a high-quality lead generation funnel.

    Lead Qualification Verification

    Lead Qualification Verification
    • Lead qualification is a critical element in generating leads. Many marketers struggle with tracking lead qualification.
      • While lead qualification verification is not a new trend, it is an essential task within a lead generation strategy.
      • To fill the sales funnel with qualified leads, marketers must first learn effective lead generation techniques.
    • Even when leads are qualified, most sales teams only follow up via email or phone, typically during business hours, which can be limiting.
      • The speed of response to leads directly impacts conversion rates, making it a critical issue.
    • Many B2B marketers are either refining or abandoning their strategies.
      • Tracking metrics over time to develop more effective strategies is why data-driven decision-making is so crucial.
    • Marketers should consider including at least one or two validation metrics in their B2B lead generation strategy.
      • They aim to optimize how quickly leads become qualified, which allows tracking the time from lead generation to lead assignment.
      • Alternatively, marketers can test different methods of lead verification to evaluate the costs, resources, and potential revenue associated with various strategies.

    Lead Nurturing Metrics

    Lead nurturing metrics play a vital role in lead conversion. Like lead verification, it presents an opportunity to move forward. However, most marketers fail to fully understand lead nurturing.

    To grasp it correctly, setting performance metrics related to content performance, one of the most challenging yet essential elements, is effective.

    Tracking Media Channels

    To track lead generation effectively, marketers must identify which media channels are most effective. Utilizing all social media platforms requires significant time and resources.

    Therefore, focusing on a few channels that best fit your marketing strategy is more effective and economical. Marketers with limited resources or budget especially prefer concentrating on a few channels.

    ? How to Develop a Channel Mix Strategy for the Korean Market

    B2B Lead Generation Funnel Management

    As mentioned earlier, marketers looking to improve lead quality and conversion statistics need a high-quality lead generation funnel. Heres a checklist for building such a funnel:

    Awareness

    At the top of the funnel, leads in the awareness stage seek information to solve business challenges. They search on Google, browse social media, and gather various data.

    In this process, they might even discuss with colleagues.

    Businesses that want to collect effective leads must make their presence known across multiple channels. The more visible they are, the more likely top-funnel leads will reach them.

    Content Marketing

    Content marketing generally takes time. However, it can generate three times more leads and reduce costs by 62% compared to traditional marketing.

    If you brainstorm content ideas by researching keywords for content creation, you can gain ample inspiration. Its also crucial to tailor content to the channels youre using.

    If most visitors come through Search Engine Results Pages (SERPs), you can utilize SEO-optimized blogs or free e-books.

    Choosing effective methods allows marketers and salespeople to reach potential customers more easily.

    Social Media

    B2B Lead Generation Funnel Management: Social Media

    Social media marketing isnt just about keeping up with Generation Z. Understanding their preferred channels and engaging with the public through value-added content is crucial.

    They can expand their reach through hashtags, events, and other strategies.

    Moreover, messaging consistency is essential. Activities during the awareness stage, regardless of the social media platform, are part of branding. Therefore, creating consistent messaging to achieve harmony is crucial.

    Cold Email

    B2B Lead Generation Funnel Management: Cold Email

    Creating and segmenting personas that fit your business is essential. Messaging strategies for each persona should resonate with them, addressing problems, icebreakers, and the language they use.

    Even if you use pre-made email templates, personalizing emails can take time. Therefore, automating cold email campaigns is essential.

    • Personalize emails to the highest degree possible.
    • Build intuitive drip sequences.
    • Schedule send times.
    • Track opens and clicks.

    Detailed Aspects of the B2B Lead Generation Funnel

    Interest

    In the interest stage, you should use the right strategies to transition smoothly from awareness to interest while minimizing drop-offs.

    While brand awareness content serves purely educational purposes, content at the interest stage should strike a balance between education and promotion.

    Leads are not yet ready to pay. The value you offer must be more attractive than other options and directly align with why they should choose you. Therefore, providing valuable resources to leads is essential.

    If leads dont understand the features and value of your product, they wont buy it, no matter how many features it has. Use benefit-centric language and emphasize how your product can transform and benefit the leads life.

    Estimate which stage of the buying journey the lead is in based on the content they access. Then, personalize the content to fit the linear funnel.

    If a lead visits your website or checks your cold email but doesnt respond, retarget them. Reminding them of your offer can significantly improve overall conversion rates. A good approach is to redirect the lead to a high-performing magnet page or display personalized comparisons between your product and competitors.

    Decision and Conversion

    When potential customers enter the stage where they decide to purchase your product or service, you should accelerate the process with the following steps:

    CTA

    Messaging should include a clear CTA appropriate for the content and funnel stage.

    In the decision stage, a strong and urgent CTA like Download Free Trial is effective. Unusual CTAs can also help drive conversions.

    Removing Conversion Barriers

    A practical way to remove conversion barriers is by directly asking existing customers.

    Ask them how they discovered your product, how much time they spent before focusing or researching, what information would have been helpful to know earlier, and which features were beneficial and which were not.

    Such direct communication significantly impacts developing new strategies.

    Simplifying the Conversion Process

    The process of signing up for a free demo, subscribing to a newsletter, or purchasing a product should be straightforward and easy. The fewer and simpler the steps, the higher the conversion rate.

    Its best to eliminate complex and time-consuming tasks like filling out numerous fields in a sign-up form.

    Utilizing Data

    Analyzing accurate and reliable data is crucial. Verified conversion data can help streamline your lead generation funnel. Additionally, you should refine your buyer personas based on feedback and surveys.

    Businesses must collect reliable conversion data through continuous monitoring.

    Maintaining Long-Term Conversions

    The lead funnel doesnt end after conversion.

    Even after leads become paying customers, efforts should be made to maintain long-term conversions. Paying customers could turn into enthusiastic promoters. Therefore, businesses must provide them with the best experiences and resources.

    Why You Need to Improve Lead Generation

    Marketing technologies evolve every year, accelerating change. Buyer behavior constantly shifts, and what was effective last year may no longer work this year.

    B2B lead generation must also become more sophisticated to adapt to these changes.

    Why You Need to Improve Lead Generation

    If youre still using lead generation metrics from last year or the year before, its time to track and update new metrics.

    Companies must always be ready to adapt and respond flexibly to changing marketing technologies and trends. Accurately understanding and consistently tracking and setting metrics is a challenging task.

    To maximize lead generation, its also essential to use the correct SEO metrics to attract relevant traffic and convert it into leads.

  • The Truth Behind SEO Agency Guarantees in Korea

    The Truth Behind SEO Agency Guarantees in Korea

    First, let’s clarify that no SEO agency, including Growth Marketing Agency, should guarantee SEO services or claim to guarantee rankings on Naver, Google, or any other search engines. It’s impossible for anyone to guarantee natural search rankings on these platforms.

    Of course, some SEO agencies achieve much better results than others.

    Why Can’t SEO Agencies Guarantee Their Services?

    No SEO agency can control how Google or Naver ranks websites. Even if someone worked as a developer responsible for the search algorithms at these companies, they could never fully understand every aspect of it. This is because the algorithms have been adjusted and refined by many people over a long period, making it impossible for one person to have complete knowledge of them.

    To respond to changes in search algorithms, SEO agencies like ours take a reverse engineering approach. We analyze the changed search results, estimate the new algorithm, and do our best to optimize your website’s ranking on both Google and Naver.

    Agencies that guarantee high rankings without upfront fees are likely engaging in unethical practices (like Black Hat SEO) or promising visible results that have nothing to do with the performance you expect.

    Always check if the SEO agency you’re considering has case studies and references you can review.

    Read Google and Navers official stances on SEO agency contracts that claim to “guarantee rankings” and be cautious.

    If you’re wondering how to choose a good SEO agency, you can refer to our guide on selecting the right SEO agency.

    What to Expect from SEO Agencies Offering Guaranteed Services

    SEO agencies that offer guaranteed services usually include the following:

    • Guarantees for rankings on very easy keywords
    • Bait-and-switch tactics using paid search (keyword advertising)
    • Outsourced SEO services
    • Poor-quality copywriting
    • Risky backlink-building techniques
    • Sales teams that are better at consulting than delivering results
    • Focusing solely on the quantity of low-quality links
    • Automated SEO packages
    • Offering the same service to all clients
    • Other deceptive sales strategies

    The Difference Between SEO and Paid Search

    Let’s look at this in more detail. When you search for something on Google or Naver, you’ll see both organic search results and paid search results.

    The Difference Between SEO and Paid Search
    Paid search results appear at the top of the page, labeled as “Sponsored” or “AD.”

    Google Ads / Naver Ads

    These are ads purchased through Google Ads or Naver Ads to promote or sell a companys products and services. When a user clicks on one of these ads, they are taken to the business’s website.

    Businesses pay Google or Naver each time a user clicks on their ad, a model known as Cost Per Click (CPC). The cost can range from as low as 100 KRW per click to over 100,000 KRW, depending on the competitiveness of the keyword in the industry.

    The search engine’s algorithm determines the order of ads in the paid section. This algorithm is based on the amount the business is willing to pay for the ad and the “Quality Score” of the website.

    How Do Google and Naver Determine Website Rankings?

    To achieve a high rank in organic search results, Google and Naver must consider your website an authority on the searched keywords. The more general and competitive the keyword, the harder it is to rank high.

    For example, “Intellectual Property Lawyer” is easier to rank for than simply “Lawyer.” While search engines dont disclose exactly how their algorithms work, industry experts agree that the following factors are crucial:

    • The number and quality of inbound links
    • The use of keywords in the website’s titles, headings, and content
    • The quantity and freshness of content
    • Website speed and usability
    • Online reviews and business reputation
    • Mentions on social media
    • Other factors such as site structure and code organization

    For more information on how to achieve high rankings, check out Growth Marketing Agency’s guide to improving search rankings.

    Are Conditional Guarantee Contracts from SEO Agencies Reliable?

    Not all agencies deliver the results they promise. So, how should you choose an SEO agency?

    First, lets briefly explain what a conditional guarantee contract is. Its a contract between the service provider and the client, where the provider guarantees a specific result, and the client receives that result. If the promised outcome isnt achieved, the client is entitled to a refund.

    Are Conditional Guarantee Contracts from SEO Agencies Reliable?

    Why do SEO agencies recommend conditional guarantee contracts? It’s to secure their revenue.

    Many companies choose SEO agencies to achieve the goal of ranking high on search engines like Naver and Google. However, if they dont achieve this goal, they often end up paying without seeing results. In such cases, a conditional guarantee contract may seem like a safer option since the client wont have to pay unless the service is successful.

    However, you need to be careful when choosing an agency offering such a contract. Some agencies exploit these contracts by providing results that only seem impressive on the surface but don’t actually meet the clients goals. These contracts are often designed to shift responsibility away from the agency rather than truly benefiting the client.

    Therefore, its crucial to verify if the agency is trustworthy and if the contract is properly drafted.

    ????? 100% ?? ?? ??? ???
    In the fresh food industry, for example, the “100% refund policy” was a concern for potential abuse. However, industry insiders noted that the percentage of consumers who actually requested refunds was very low. Emphasizing a 100% refund policy helped to build an image of a trustworthy company. (Source: “? ??? 100% ??”?? ??? ????? ??? : ??? ??)

    As online market competition intensifies, companies must choose an SEO agency to attract more customers on platforms like Naver and Google. However, its important to ensure that the agency is trustworthy and that the contract is well-drafted.

    The services provided by an SEO agency can significantly contribute to your company’s growth and development, so make your choice carefully to achieve the best results.

    Growth Marketing Agency Works Differently from Other SEO Agencies

    In conclusion, reputable SEO agencies cannot and should not guarantee any specific rankings on Naver or Google. Unfortunately, theres no “magic wand” for achieving top rankings.

    At Growth Marketing Agency, we dont make unreliable promises of success. Instead, we stay updated on search algorithms and continuously research ways to improve your website’s ranking, consistently delivering results.

  • Growth Marketing Agency’s 369 Vacation Policy

    Growth Marketing Agency’s 369 Vacation Policy

    The 369 vacation system at Growth Marketing Agency is a policy where employees are required to take a three-day vacation once every quarter.

    You may have heard of the term “3, 6, 9.” It refers to the feeling employees often have at the 3-month, 6-month, and 9-month marks of wanting to quit their jobs.

    In addition to providing the 369 vacation, Growth Marketing Agency also adheres to the Labor Standards Act, granting annual leave based on the employee’s years of service. As long as it doesnt interfere with work, employees can take their annual leave whenever they want.

    However, according to the Labor Standards Act, employees who have been with the company for less than a year are not entitled to annual leave by default, and they can only use one day of leave for every full month worked.

    369 Vacation System at Growth Marketing Agency

    At Growth Marketing Agency, this law is only applied to employees in their first year of service, meaning that employees hired this year can start using their annual leave from the following year.

    Of course, during the first year, employees are still granted one day of annual leave for each full month worked. For example, an employee who joined in May can use 7 days of annual leave by the end of the year, while an employee who joined in September can use 3 days.

    Vacation days in Korea
    South Koreas Annual Leave Days

    Growth Marketing Agency’s Re-fresh 369 Vacation

    In addition to annual leave, Growth Marketing Agency offers a Re-fresh 369 vacation.

    As mentioned earlier, the “3, 6, 9” refers to the urge to quit at the 3-month, 6-month, and 9-month marks. The Re-fresh vacation system at Growth Marketing Agency is designed to combat this by requiring employees to take a three-day vacation once every quarterMarch, June, September, and Decemberwhether they want to or not. This mandatory break is scheduled just when employees might be feeling most worn out from continuous work, so theres no need to feel guilty about taking time off.

    How Does the 369 Vacation System Work in Practice?

    The Re-fresh vacation allows employees to take three days off every quarter. Combined with annual leave, national holidays, and other public holidays, the actual working days in a year are significantly reduced. To balance this, one day of annual leave is deducted for every three days of Re-fresh vacation taken. Is this difficult to calculate? Lets make it simple. A second-year employee can take 12 days off in total using the Re-fresh vacation (3 days per quarter). Out of their 15 days of annual leave, 4 days are deducted to cover the Re-fresh vacation, leaving them with 11 days of annual leave. Therefore, they end up with a total of 12 + (15-4) = 23 days off.

    Re-fresh vacations are scheduled in advance every November 30th for the following year. Employees coordinate with each other to ensure that their chosen vacation periods do not disrupt the workflow. Not sure if a particular day next year will be a holiday? At Growth Marketing Agency, if its marked as a red day on the Naver calendar, its a day off. No need to worry about legal holidays, substitute holidays, or temporary holidaysif its red on the calendar, its a holiday.

    What If You Plan to Travel Abroad During Your 369 Vacation?

    369 Vacation System at Growth Marketing Agency

    You can plan your Re-fresh vacation at the end of November and combine it with weekends and annual leave for a longer break. For instance, you could take off from Saturday (weekend) to Sunday (weekend), followed by Monday, Tuesday, and Wednesday (Re-fresh vacation), and Thursday and Friday (annual leave), giving you 8 nights and 9 days for an overseas trip.

    As long as it doesnt interfere with your work, you can combine your Re-fresh vacation with weekends, public holidays, and annual leave to enjoy a 19-day vacation.

    Because employees can freely choose their vacation periods, there is no separate summer vacation period. If you find that summer vacations in July and August are too expensive, you can take your 3rd quarter Re-fresh vacation in September. Conversely, if you prefer a summer vacation, you can take time off during the peak season in July or early August. If youre into skiing or snowboarding, you can save up your annual leave and take it during the ski season while only using your Re-fresh vacation days.

    The 369 Vacation Isnt Just for Overseas TravelIts Also for Simple Rest

    However, it is forbidden to come to work instead of taking your Re-fresh 369 vacation!

    Marketing work involves countless variables and uncertainties that can overload the brain. We believe that taking time off to recharge is crucial for maintaining work efficiency. Continuous work without breaks can actually lead to problems.

    If you really want to do something productive during your vacation, why not go to the library and read a book youve been meaning to read or study a foreign language youve been wanting to learn?

    Michelle Bonam, Vice President of Organizational Effectiveness at Ceridian, said, “To maintain overall health, you need time to recharge, time to disconnect, and you can only truly achieve this if you disconnect.”

    Companies start to recognize the importance of out of office time to reduce employee burnout.
    369 Vacation System at Growth Marketing Agency

    We understand the desire to work hard. But if one person skips their Re-fresh 369 vacation, others might feel pressured to work even when they are supposed to be on vacation. So even if you want to work, please take your vacation and enjoy it, so others can feel comfortable doing the same. ?

    Preparing for Your Re-fresh 369 Vacation

    Thorough Handover

    To avoid any gaps in work while youre on vacation, its essential to have a thorough handover process! If the handover isnt smooth enough, you might end up having to deal with work-related calls during your Re-fresh period.

    There could also be issues if team members who need to hand over work to each other end up taking vacations at the same time. Therefore, new employees are given priority when selecting their vacation schedules.

    The Evolution of the 369 Vacation

    Until 2020, the previous Re-fresh system allowed all employees to take a week off (Monday to Friday) during certain periods: Lunar New Year, the companys founding anniversary (May 18th), Chuseok, and Christmas. During these periods, managers above the team leader level would take turns being on duty, while they would take their Re-fresh vacations at a separate time.

    However, during the operation of this system, there were issues with managers being overloaded with work during the Re-fresh period. Therefore, starting in 2021, the system was changed to the current format, where employees take a 3-day Re-fresh vacation once per quarter.

  • 바이럴 마케팅, 시작과 끝은 ‘기획’에 있습니다

    바이럴 마케팅, 시작과 끝은 ‘기획’에 있습니다

    바이럴 마케팅(Viral Marketing)이란, 인터넷상에서 소비자에 의해 전달되고 널리 퍼지는 입소문 마케팅을 의미합니다. 소비자의 관심을 끄는 키워드에서 시작해, 소비자 여정 자체가 하나의 콘텐츠가 되는 것이죠.

    이미 업계에서 활발하게 사용하고 있는 마케팅 전략의 일종이지만, 실제로 소비자들의 반응은 그렇게 좋지 않습니다. 바이럴 마케팅을 ‘소비자 기만’이라고 생각하는 사람도 여전히 많기 때문인데요.

    바이럴 마케팅은 분명 전통적인 광고에 비해 상대적으로 저렴한 비용으로 넓은 범위의 고객에게 도달할 수 있습니다. 입소문을 통해 소비자들에게 더 신뢰할 만한 브랜드로 이어질 수도 있죠.

    특히 소셜 미디어와 온라인 플랫폼이 자연스러운 일상이 된 지금 시점에서, 젊은 소비자들에게 효과적으로 접근하기 위해서는 바이럴 마케팅이 반드시 필요합니다.

    이 글에서는 ㈜성장에서 바이럴 마케팅과 체험단 마케팅을 전문적으로 다루고 있는 임재무 GP의 경험과 사례를 확인하실 수 있습니다. 브랜드와 고객 간의 상호작용과 브랜드 충성도 구축에 관심이 있으신 분들께 도움이 되는 인사이트를 준비했습니다.

    ㈜성장 바이럴 마케팅 전문가 임재무 GP

    성장에서 맡고 계신 업무에 대해 자세하게 설명 부탁드립니다.

    ㈜성장에 입사하면서 처음 바이럴 마케팅을 시작하게 되었습니다. 벌써 7년의 경력을 가지게 되었네요.

    이 업을 하기 전에도 이와 같은 유형의 마케팅이 존재한다는 것을 어렴풋이 알고는 있었습니다. 하지만 실무를 접하면서 잠재고객의 구매여정을 설계하고, 우리가 설계한대로 현실화할 수 있다는 것이 매우 흥미로웠습니다.

    사실 바이럴 마케팅의 범위가 굉장히 넓기 때문에, 어떤 업무가 가능하다고 명확하게 말하기 어려운 부분도 있습니다. (주)성장에서는 이 글을 보는 독자 분께서 상상할 수 있는 모든 미디어, 모든 영역에서 바이럴 마케팅을 집행하고 있습니다.

    바이럴 마케팅 전문가 인터뷰

    일반적으로 바이럴 마케팅을 전문으로 한다는 광고대행사들의 경우에 특정 미디어에만 전문성을 가진 경우가 많습니다.

    예컨대, N포털의 블로그에서의 상위노출만을 전문으로 한다던가, 체험단만을 전문으로 한다던가 하는 식이죠. 이들은 대행사라기보다는 그 분야의 기술자에 가깝습니다.

    예를 들어, 어떤 고객사의 니즈는 ‘클렌징폼’이라는 키워드로 검색했을 때, 자사의 제품을 리뷰한 포스팅이 N포털 검색결과 상위에 노출되는 것입니다. 실행사는 ‘클렌징폼’이라는 키워드로 검색했을 때 상위에 노출되는 블로그의 조건(개설기간, 게시물수, 블로그의 등급과 분야 등)과 포스팅의 조건(키워드 사용 횟수, 사진 및 동영상 등의 사용횟수, 글자수, 유사문서 여부 등)을 정확히 알고 있고 이걸 할 수 있는 역량을 갖고 있습니다.

    다만, 이런 광고대행사가 가진 한계는 명확합니다. 이걸 너무 잘하는데, 이것만 너무 잘한다는 것입니다. 나무는 잘보는데 숲은 잘 못본다는거죠.

    반면, ㈜성장은 바이럴 마케팅에 ‘기획’을 더했습니다.

    실제로 퍼포먼스 마케팅이 병행되지 않고 단독으로 집행하는 바이럴 마케팅은 성과를 추정할 방법이 전혀 없을 뿐더러, 좋은 퍼포먼스를 내기 어렵습니다. 그런데 이 둘을 각각 광고대행사와 실행사에 따로 의뢰하면, 고객사가 직접 컨트롤 타워가 되어야만 합니다. 

    하지만 ㈜성장은 전체 마케팅 미디어믹스 전략을 ‘기획’할 수 있습니다. 성장은 전체 미디어믹스 전략을 수립하는데서 업무를 시작하기 때문에 이러한 컨트롤 타워 역할을 수행할 수 있죠.

    바이럴 마케팅에는 상위노출, 서포터즈, 커뮤니티 마케팅 등 다양한 종류가 있습니다. ㈜성장은 바이럴 마케팅의 모든 과정을 ‘기획’할 수 있습니다.

    즉, 단순히 고객사의 요청을 받아 이러한 바이럴 마케팅 업무를 대신하는 개념이 아닙니다. 이런 활동을 통해 잠재고객에게 브랜드와 친근감을 느낄 수 있는 흥미로운 브랜드의 스토리를 기획하여 고객 스스로 입소문, 즉 바이럴을 하고 싶게 만드는 마케팅을 지향합니다.

    그렇다면, ㈜성장의 바이럴 마케팅 성공 요인은 ‘기획’에 있다고 봐도 될까요?

    맞습니다. 바이럴 마케팅은 어떻게 기획하느냐가 가장 중요한데요. 고객으로 하여금, 자발적으로 공유하고 싶게 만드는 콘텐츠가 결국 바이럴 마케팅의 최종 목표입니다.

    이 효과는 실제로 ㈜성장과 협업했던 바이럴 마케팅 사례를 통해 알 수 있는데요. 당시에 흔하지 않았던 ‘수제버거’를 이태원에서 유행시켰던 한 매장이 있었습니다.

    ‘수제버거’가 생소하던 시기에 바이럴 마케팅에 성공했던 한 매장이 있었습니다. 이 수제버거 매장은 처음부터 음료 메뉴인 ‘쉐이크’가 메인이었습니다.

    지금은 인스타에서 한번 본 것 같은데? 라고 생각하실지 모르겠지만, 쉐이크에 아보카도를 갈지 않고 슬라이스로 썰어 넣는다던지, 캔디와 쿠키를 통째로 넣는다던지 전체적으로 카페의 음료보다 훨씬 더 비쥬얼에 초점을 맞춘 상품이었습니다.

    바이럴 마케팅 성공사례

    그런데 이 쉐이크에는 두 가지 문제점이 있었습니다.

    첫 번째 문제는 납득하기 힘들 정도로 비싼 가격이었다는 것인데, 의외로 비싼 가격은 전혀 문제가 되지 않았습니다. 사람들은 이 충격적으로 예쁜 쉐이크의 비쥬얼을 보고, 사진을 찍어 누구보다 빠르게 내가 먼저 인스타그램에 업로드하고 싶어했기 때문입니다.

    두 번째 문제는 숙련된 직원조차 조리시간이 20분 이상 소요되었다는 것인데요. 이는 테이블 회전율을 악화시키는데다가 초반에는 도대체 내 쉐이크가 언제 나오냐며 화를 내는 고객들도 있었습니다.

    그런데, 이 상황이 오히려 호재로 작용했습니다. 테이블 회전율이 떨어지면서 자연스럽게 매장 바깥까지 기다리는 웨이팅이 생긴 것입니다. 이 웨이팅을 보고 지나가던 사람들이 이 매장을 주목하면서 또 한번의 선순환을 만들었습니다. 

    이는 바이럴 마케팅의 핵심을 보여주는 사례입니다.

    인스타그램 유저는 누구보다 자랑에 진심이죠. 그들을 타겟팅하여 ‘스스로 자랑하고 싶은 상품’, ‘스스로 바이럴마케팅을 하고 싶은 상품’을 기획한 것입니다. 

    우리는 이제 모든 소비자가 콘텐츠 크리에이터가 된 시대에 살고 있습니다. 앞으로는 ‘좋은 상품’인 것도 중요하지만, ‘스토리가 있는 상품’, ‘자랑하고 싶은 상품’이 성공하는 시대가 될 것이라고 생각합니다.

    바이럴 마케팅 전략의 현재와 미래

    과거에도 ‘입소문’이라는 마케팅 기법은 이미 자주 사용되었던 것 같아요. 어떻게 생각하시나요?

    바이럴 마케팅이라는 단어가 원래 부정적인 뜻이 아니에요. ‘구전’의 의미를 다각화한 셈이죠. 시장 입구 왼쪽에 있는 순댓국 집이 정말 맛있게 잘 끓이더라, 이런 얘기처럼 동네 토박이 어르신들이 누가 묻지 않아도 소문내는 것들이죠.

    80년대에 소니에서 ‘워크맨’이라고 불리던 휴대용 카세트테이프 플레이어가 있어요. 그때 당시에 이어폰이라는 개념이 사람들에게 친숙하지 않았어요.

    음향기기 안에는 소리를 전하는 유닛이 있는데, 아무리 기술이 발전하더라도 이 유닛의 크기가 줄어들면 음질이 나빠질 수밖에 없는 구조거든요. 그래서 대부분의 사람들이 이걸로 어떻게 음악을 듣느냐고 생각했죠.

    그런데 실제로 워크맨은 대유행을 했잖아요. 소니가 어떻게 마케팅을 했는지 보면 바이럴 마케팅의 정수를 볼 수 있어요.

    입소문 마케팅 사례
    역사상 최초의 워크맨 광고 (출처: SONY TPS-L2 – The Walkman Archive)

    모델 한 명을 섭외해서, 소니의 워크맨을 손에 들고 이어폰을 꽂고 걸어가기만 했어요. 촬영을 하지도 않았고, 그냥 그것만 했죠. 그런데 이런 사람이 기존에 존재하지 않았기 때문에 대중부터 언론까지 모두가 그 사람에게 주목한 거예요.

    그 바이럴 마케팅을 통해, 이어폰을 사용하면 걸어 다니면서 음악을 들을 수 있다는 개념을 처음 제시한 셈이었어요. 자연스럽게 소비자에게 녹아드는 것. 이것부터가 바이럴 마케팅의 시작이자, 전통적인 방식이죠.

    하지만 디지털 시대에는 새로운 전략이 필요하겠네요. 지금 시점에서, 바이럴 마케팅의 최신 트렌드와 전략은 무엇일까요?

    TV가 권력을 잃고, 소셜 미디어가 그 권력을 이어받은 시점에서 바이럴 마케팅의 트렌드는 더욱 다양해지고 세분화되었다고 생각합니다. 정확히는 소비자들의 성향이 기존과 완전히 달라졌기 때문인데요.

    소셜미디어 바이럴 마케팅 트렌드와 최신 전략
    소셜미디어의 지배력 (출처: How to Measure Marketing Performance? [2024] | Brand24)

    소비자들은 자신이 원하는 것, 자신이 좋아하는 것의 정보만을 팔로우합니다. 소셜 미디어의 보급으로 소비자는 더욱 확고한 자신만의 취향 세계를 구축하고, 내가 관심 없는 것에 대해서는 접할 기회가 점차 줄어들고 있어요.

    이에 따라 고객 구매 여정을 창출하는 것이 과거보다 훨씬 더 복잡해졌고, 앞으로는 이런 현상이 더욱 가속화될 것이라고 봅니다. 따라서 브랜드 코어 타깃을 정립할 때는 고객 구매 여정에 맞추어 더 정밀한 마케팅 기획이 필요합니다.

    예를 들어 자동차 제조사가 준중형 모델을 만들면서, 타깃을 30대 초반 남성으로 기획했다고 가정해 볼게요.

    1. 먼저 소형, 준중형, 중형 중 어떤 급의 차량이 좋을지 고민하는 고객을 타깃할 것입니다.
    2. 또한 30대 초반 남성은 준중형 자동차를 구매하기 위해 어떤 브랜드에 어떤 차가 있는지 알아볼 것입니다. 외제차를 살 것인가, 국산 차를 살 것인가 고민하겠죠. 그 과정에서 외산과 국산의 장단점을 비교하며 고민하는 고객을 타깃할 수 있습니다.
    3. 자동차의 유형에 따른 고민도 있습니다. 전기, 하이브리드, 가솔린, 디젤 등 어떤 유종이 자신의 상황에 더 유리한지 고민하는 고객도 타깃할 수 있습니다.
    4. 차량의 디자인과 옵션과 기능을 고민하는 고객을 타깃하는 것도 중요합니다.

    이처럼 타깃 고객의 구매 여정에 따라, 브랜드가 이야기해야 할 소구점(USP)이 달라집니다. 단순히 성별, 연령대 등 인구 통계학적인 타깃을 정하는 데서 멈추는 것이 아니라 정밀하게 세그먼트를 분리하는 것이 중요해졌어요.

    정리하자면, 현대의 바이럴 마케팅에서 소셜 미디어를 중요하게 생각해야 한다는 건 당연한 얘기입니다. 하지만 그보다 먼저 구매 여정 단계에 따라 고객의 타깃이 다르고, 그들이 듣고 싶은 이야기가 무엇인지에 대해 집중할 필요가 있습니다.

    바이럴 마케팅, 유의해야 할 점은?

    바이럴 마케팅은 성과를 측정하기 어려운 영역이라고 하는데요. 어떻게 생각하시나요?

    말씀하신대로 바이럴 마케팅은 퍼포먼스 마케팅과 달리 정확하게 수치로 확인할 수 있는 지표가 없습니다.

    예를 들어, 제품을 소개하는 게시물을 작성했을 때 그 게시물의 조회수, 추천, 댓글 등의 숫자를 가지고 주목받았는지 여부를 간단하게 판단할 수는 있겠지만, 이 것으로 성과를 측정할 수는 없죠.

    다만 ㈜성장의 바이럴 마케팅은 퍼포먼스 마케팅과 병행합니다. 이 때 퍼포먼스 마케팅의 지표에서 Organic Search를 통해 발생한 유입과 전환을 바이럴 마케팅의 성과로 유추하는 것은 가능합니다.

    바이럴 마케팅 캠페인은 기업의 입장에서도 잠재적 리스크가 있는 마케팅으로 평가받는데요. 유의해야 할 점이 있다면 무엇이라고 생각하시나요?

    많은 기업들이 바이럴 마케팅을 중요한 기법으로 꼽고 있습니다. 하지만 인위적인 바이럴 마케팅에, 어느 때보다 소비자들이 예민하게 반응하고 있습니다.

    유튜브 뒷광고 논란이 그랬고, K사의 치킨 제품이 그렇죠. 고객을 생각하지 않은 바이럴 마케팅은 브랜드 이미지에 심각한 타격을 줄 수 있기 때문에 절대 지양해야 한다고 생각합니다.

    어떤 마케팅이든 “잘하기 위해서는 무엇을 해야 하나요?”라는 질문을 정말 많이 받는데요. 특히 바이럴 마케팅은 무엇을 해야 하느냐보다, ‘어떻게 해야 하느냐’에 방점을 찍어야 합니다.

    ㈜성장은 모든 마케팅 영역에서 작은 단위의 실험을 통해 결과를 누적하고, ‘어떻게’에 대한 해답을 꾸준히 보완해 나가는 방식으로 일하고 있습니다. 고객의 입장에서 생각하는 마케팅이기에, 성공할 수밖에 없는 것이죠.

    바이럴 마케팅의 정수, 체험단 마케팅

    바이럴 마케팅을 위해 체험단과 리뷰 마케팅을 많이 권하고 계신 걸로 알고 있어요. 이런 전략은 어떤 마케팅 목표를 달성하는 데에 효과적인가요?

    바이럴 마케팅을 위한 고객 경험 전략
    경험 전략의 목적은 고객과 회사를 위해 경험의 가치를 혁신하고, 성장하고, 증가시키는 데 사용할 수 있는 리소스를 사용하여 고객을 위한 의미 있는 경험을 만드는 것입니다. (출처: Chapter 1: What is Experience Strategy)

    누적된 결과가 이미 증명하고 있으니, 체험단 마케팅의 장단점을 논할 시기는 이미 지났죠. 이제는 체험단 마케팅을 통해 상품이나 서비스 출시 초기에 리뷰를 확보하지 못했을 때, 어떤 문제가 발생할까를 고민하는 시대가 됐습니다.

    약 69.4%의 소비자들이 리뷰가 부정적일 경우 제품을 구매하지 않는다고 응답했으며, 72.4%의 소비자들은 충분한 리뷰가 없다면 상품을 구매하지 않는다고 합니다. 100명 중에 2~3명도 되지 않는다는 거죠.

    따라서 체험단 마케팅의 의의는 고객 구매 여정을 방해하지 않는 데에 있습니다. 모든 소비자가 리뷰를 통해 상품과 서비스를 검증하는 시대이기에, 고객의 구매 결정과 직접적으로 연결되는 정보를 자연스럽게 제공하는 것입니다.

    ㈜성장에서 체험단 마케팅을 기획하고 운영할 때 가장 중요하게 생각하는 것은 무엇인가요?

    기획 단계에서 고객사의 목표에 부합하는 인플루언서 상(相)이 무엇인지 고민하는 것부터 시작합니다. 상황에 따라 다르겠지만, 일반적으로 검색에서 상위에 노출되는 것이 중요하다는 생각은 틀릴 때가 많습니다.

    인플루언서에 따라 브랜드나 제품의 이미지를 완전히 새롭게 해석하는 것도 가능하고, 무엇보다 중요한 건 양질의 콘텐츠를 생산하는 것입니다.

    운영 단계에서는 인플루언서들에게 얼마나 자유도를 부여하는지를 결정해야 하는데요. 우리 브랜드, 우리 상품의 소구점에 대한 정보를 주고 이를 반드시 포함하라고 하면 성의 없고 천편일률적인 리뷰만 양산할 가능성이 높습니다.

    이 글을 보는 독자분도 무언가 정보를 얻기 위해 콘텐츠를 보다가 ‘아 이거 광고네’라고 느낀 경험이 있으실 겁니다. 우리가 그런 콘텐츠를 만들려고 마케팅을 하는 건 아니니까요.

    따라서 상품의 소구점을 줄줄이 나열하는 성의없는 콘텐츠가 되지 않도록 하려면,  인플루언서를 철저히 검증한 후 어떤 것을 언급해달라는 요청보다 자유롭게 본인의 느낌을 리뷰해 달라고 요청하는 것이 더 좋습니다. 

    단순히 리뷰 작성할 사람을 구하는 것과 ㈜성장의 체험단 마케팅은 어떤 차이가 있을까요?

    체험단 마케팅 사례 및 운영 서비스
    성장 체험단 서비스는 작게는 몇 명에서 크게는 1천 명 이상의 규모로 진행할 때도 있기 때문에 빠르게 진행 상황을 파악할 수 있도록 실시간 리포팅을 제공하고 있습니다.

    ㈜성장의 체험단 마케팅은 모집을 위한 홍보부터 문의 대응부터 모든 운영을 A to Z 관리하고 있습니다. 특히 진행상황을 별도의 커뮤니케이션 없이도 실시간 보고서를 통해 확인할 수 있다는 장점이 있는데요.

    (주)성장의 체험단 마케팅은 단순히 모집이나 섭외 등을 대행해달라던지 등의 요청받은 업무를 대신 해준다는 개념이 아닙니다. 브랜드의 전체 미디어믹스 전략을 기획하여 제안하는 것이 핵심이며, 체험단 마케팅은 이 전략에 포함되는 바이럴마케팅의 한 부분입니다.

    단편적으로 체험단만 대행하는 광고대행사와 퀄리티의 차이가 나는 것은 빅픽처를 만들고 큰 목표를 위해 각각의 미디어에서 진행되는 마케팅이 유기적으로 하나의 구매여정을 만들기 위해 작동하게 하는 것이 성장이 추구하는 마케팅입니다.

    바이럴 마케팅 관점에서 서포터즈 운영이 중요한 이유

    현재 ㈜성장에서 서포터즈 운영 대행도 함께 맡고 계신데요. 바이럴 마케팅 전문가로서, 기업이 서포터즈를 운영할 때 주의해야 할 점은 무엇인가요?

    ㈜성장 서포터즈 운영 보고서 사례
    ㈜성장 서포터즈 운영 보고서 사례

    먼저 서포터즈를 운영하는 기업이나 기관과 서포터즈에 참여하는 대학생 간의 괴리감이 큰 경우를 가장 주의해야 합니다.

    기업이 서포터즈 대원에게 요구하는 내용은 상황에 따라 매우 다양합니다. 하지만, 서포터즈 대원들이 요구하는 내용은 매우 단순합니다.

    예컨대 대학생 서포터즈의 경우, 본인의 이력서에 추가할 그럴 듯한 대외활동 이력과 수상(상장)이 필요하고, 일반 소비자 서포터즈의 경우, 본인이 서포터즈 활동에 들인 품에 비해 더 큰 리워드를 원합니다. 

    가장 흔하게 발생하는 문제는 대학생들의 역량을 초과하는 미션을 부여하거나, 운영 기업의 의도를 파악하기 힘든 미션을 부여하는 경우입니다. 대학생들의 레벨과 니즈를 고려하여 미션을 기획하면, 더 좋은 결과물과 더 높은 참여율을 만들 수 있습니다.

    성공적으로 서포터즈 운영 대행에 있어, ㈜성장이 갖고 있는 차이점은 무엇인가요?

    일반적으로 서포터즈를 운영하면 크게 두 가지 문제가 있는데요.

    먼저 서포터즈는 정말 중요한 활동인데도 불구하고 놀라울 정도로 ‘윗선’에서 주먹구구식 또는 늘 해오던대로 라는 관성으로 의사결정이 이루어지고 이렇게 서포터즈의 운영 방향이 결정된다는 것입니다.

    우리는 서포터즈를 통해 무엇을 얻을 것인지 그 것을 위해 서포터즈에게 어떤 미션을 요구할 것인지, 그리고 서포터즈 대원들은 우리에게 무엇을 요구할 것인지에 대한 충분한 고민이 필요합니다.

    다음으로, 고객사 담당자의 경험/노하우가 부족한 경우가 대부분이라는 것입니다. 이미 몇 차례나 서포터즈를 진행했지만, 운영 경험이 있는 직원은 승진해서 다른 업무를 담당 중이고 서포터즈 운영을 막내 직원에게 소위 짬처리한 상황이라 아무 것도 모르는데 실무를 해야 하는 상황입니다. (웃음) 

    서포터즈 운영 보고서 사례
    ㈜성장 서포터즈 누적/현황 보고서 사례

    서포터즈는 개별 인원과 커뮤니케이션하는 업무량이 가장 많고, 또 다양한 이슈가 발생합니다. 대응하기 어려운 일도 많이 발생합니다. 같은 기업에서 두번째, 세번째 서포터즈를 진행하더라도 진행할 때마다 세부사항이 바뀌어 업무를 메뉴얼화하기조차 어렵습니다.

    이런 유형의 업무는 다수의 경험을 통한 노하우가 가장 중요한데요.

    ㈜성장은 서포터즈에 다양한 레퍼런스를 바탕으로 철저한 기획과 운영, 커뮤니케이션 룰, 실시간리포팅 및 Monthly Report를 통해 이슈가 있더라도 ‘문제’가 되지 않도록 컨트롤하는 경험/노하우를 갖고 있습니다.

    ㈜성장이 서포터즈 업무를 담당했던 고객사로부터 “성장과 일해서 너무 편했다.”는 인사를 많이 받았습니다. 진행하면서 이슈가 단 한번도 없었던 서포터즈는 없었던 것 같습니다. 다만, 그 이슈가 문제가 된 적은 없었다는 점을 강조드리고 싶습니다.

  • Facebook ASC (Advantage Shopping Campaign)

    Facebook ASC (Advantage Shopping Campaign)

    What is Facebook ASC (Advantage Shopping Campaign)?

    The Advantage+ Shopping Campaign is part of Meta’s Advantage+ product line, designed to reduce setup time and increase efficiency by leveraging machine learning to reach valuable targets. It is the most effective solution for performance-focused advertisers aiming to boost online sales.

    Source: Facebook’s ASC Campaign Definition Explanation (https://ko-kr.facebook.com/business/help/1362234537597370)

    Facebook’s ASC Campaign is a shopping ad product aimed at facilitating product purchases on various Meta platforms, including Facebook and Instagram.

    Meta, known for its world-class machine learning capabilities in advertising, automatically handles ad placements, targeting, and product recommendations. This minimizes the workload for the account manager while maximizing campaign performance.

    Given the lengthy name of the Facebook Advantage+ Shopping Campaign, industry insiders often refer to it as the “Facebook ASC” or “Meta ASC” campaign.

    Why is the Facebook ASC Campaign Important? (Effectiveness)

    Facebook ASC case study

    Explosive Conversion Rates and ROAS (Return on Ad Spend)

    The screenshot above shows the Facebook ad manager screen for a client of the company. This single image can explain the importance of the Facebook ASC campaign, which is clear due to its outstanding performance. Particularly in the competitive e-commerce sector, the campaign achieved an ROAS of 4,244%, making its effectiveness indisputable.

    Increased Overall Sales and Improved ROI

    Using the ASC campaign generates additional sales beyond what traditional marketing strategies would achieve. Instead of just maintaining the ROAS achieved by conventional strategies, ASC campaigns drive additional sales, increasing net profits. Why wouldn’t you run an ASC campaign if it could boost your net profits?

    Our advertising goal isn’t just to generate a high ROAS; it’s to increase the company’s net profit. This is discussed in detail in our posts on advertising budget limits and the pitfalls of ROI and ROAS.

    Reduction in Advertising Planning Resources

    Another significant benefit of ASC campaigns is that, unlike other advertising campaigns that require continuous planning, testing, and targeting, once the strategy is set, you can operate the campaign with minimal planning resources. This makes it an extremely attractive option.

    Case Studies of Facebook ASC Campaigns

    At Growth Marketing Agency, we study the outcomes of ASC campaigns through actual case studies. We will share some examples from both our clients and foreign companies.

    Client Case Study A

    Facebook ASC Client A Case Study

    Among the five campaigns shown in the screenshot, the one with a 4,244% ROAS is an ASC campaign. The other campaigns, maintained for over two years, involved continuous A/B testing of ad creatives, targeting, and placements, requiring significant effort from the account manager.

    Overwhelming ROAS Compared to Non-ASC Campaigns

    Whats remarkable is that shortly after setting up the ASC campaign, it surpassed the performance of the other campaigns, achieving over 4,000% ROAS.

    Even though the second to fourth campaigns were strong enough to be proud references, their performance pales in comparison to the ASC campaign.

    We documented these results in a report, recommending the client allocate additional budget to continue the ASC campaign. As a result, the ASC campaign’s high ROAS was maintained consistently, even with seasonal fluctuations in overall sales volume.

    • Client As Product Price Range: 150,000 KRW to 180,000 KRW
    • Target CPS (Cost Per Sale): 40,000 KRW
    • Daily Budget: 10,000 KRW to 100,000 KRW per campaign

    Overseas Case Study B

    Facebook ASC Client B Case Study
    Source: Top Growth Marketing (https://topgrowthmarketing.com/advantage-plus-shopping-campaigns/)

    In October 2023, a performance marketing agency in the United States ran an ASC campaign for a company providing AI-related services. They compared this ASC campaign to a manually set up campaign with precise targeting under identical budget conditions.

    ASC Campaign Outperforms Even with Less Favorable Ad Creatives

    The ASC campaign recorded a 425% ROAS, outperforming the manually set campaign, which achieved 378% ROAS. In further testing during the BFCM (Black Friday & Cyber Monday) campaign, they excluded promotional offers from the ASC campaign while including them in the manual campaign.

    ASC Campaign (Without Promotion): 314% ROAS
    ASC Campaign (Without Promotion): 314% ROAS
    Manual Campaign (With Promotion): 207% ROAS
    Manual Campaign (With Promotion): 207% ROAS

    Ultimately, the ASC campaign recorded a 314% ROAS, while the manual campaign recorded 270% ROAS, leading the company to decide to continue running the ASC campaign permanently.

    How Facebook ASC Campaigns Achieve Results

    Machine Learning that Understands Consumers Better than Marketers

    Its no exaggeration to say that Facebooks ad AI is among the best in the world. This powerful AI tracks consumer behavior and incorporates this data into ad settings.

    For example, if a user searches for interior accessories on Google, visits a caf with a beautiful interior, and likes or comments on related posts on Instagram, the AI will display shopping ads featuring the interior accessories that the user is most likely to purchase.

    While marketers should never stop trying to understand consumers, Metas machine learning already understands them better than humans and has surpassed human capabilities in adjusting ad settings based on this understanding.

    Myths and Facts about Facebook ASC Campaigns

    Is ASC Only Effective for Certain Companies?

    No. In our experience, every company that we’ve worked with has been able to operate ASC campaigns, and we havent encountered a case where it wasnt possible. If ASC campaigns can’t be set up or are ineffective, its likely due to setup issues.

    • If Meta Pixels are not set up
    • If the Conversion API is not configured
    • If there are errors in the Meta Pixel or Conversion API setup
    • If data tracking and analysis are not performed accurately

    It would be difficult to expect performance from an ASC campaign. If you think ASC setup is impossible, try setting it up with us. If its not feasible, theres no cost to you.

    Cant Choose the Ad Placement?

    The ASC campaign relies on Metas machine learning to decide on ad placements, target exposure, and creatives without human intervention, so its natural that you cant choose the placement.

    Some people believe that Meta is pushing ASC to boost Facebook ad revenue because Facebook placements perform worse than Instagram. However, based on our experience, in most cases, the ASC campaign will outperform a standard campaign limited to Instagram.

    Do You Need to Set a Daily Budget of at Least 150,000 KRW?

    Incorrect. We have examples where setting a daily budget of around 20,000 KRW significantly improved ROAS. In one of our clients cases, which recorded a 4,244% ROAS, they achieved over 33 million KRW in purchase conversions with a budget of just 780,000 KRW over 28 days.

    While a higher budget might be necessary for certain companies and products to achieve high performance, this isnt always the case.

    Conclusion

    Facebooks ASC Campaign (Advantage+ Shopping Campaign) is an excellent advertising product capable of delivering impressive results.

    While not every company or product will see high performance with ASC campaigns, its essential to conduct meaningful tests to confirm the results.

    However, remember that ASC campaigns should not replace existing campaigns but rather diversify campaign approaches and maximize sales.

    We plan to share more case studies on ASC campaign management. ASC campaigns are particularly beneficial for small to mid-sized companies that cannot hire many specialized marketing staff, offering significant advantages. If you need help with ASC campaign setup, please get in touch with us.

  • How to Develop a Successful B2B Website

    How to Develop a Successful B2B Website

    In today’s B2B marketing landscape, website development and management are crucial elements. A well-crafted B2B website can serve as a billboard or brochure, showcasing a company’s expertise in the online market.

    Potential clients often search online for service providers, and about 80% of people check websites during this process. Therefore, to ensure a company has a chance to succeed in the market, its website must be easily discoverable by customers.

    To attract new visitors to your website, it’s essential to build solid content and carefully targeted strategies. Additionally, web and graphic design can influence visitors’ perceptions and help differentiate your business quickly and intuitively. Finally, usability across various devices, including mobile, should be considered.

    This article will introduce methods for developing a successful B2B marketing website that fosters growth.

    The Importance of B2B Website Development

    The Role of B2B Websites

    B2B buyer journey
    10 Excellent B2B Website Design Examples (+Takeaway Tips)

    Successful B2B websites focus on providing value to potential customers through informative blog articles, case studies, or product demos. By building trust and demonstrating expertise, a B2B website can establish customer relationships that lead to long-term business partnerships.

    Let’s delve into the specific roles of a B2B website:

    1. Building Relationships with Customers
      A website can be used to build relationships with customers through blog posts, social media integration, and other interactive content. This can leave a lasting impression on potential customers and increase the likelihood of doing business together.
    2. Educating Potential Customers
      A website can educate potential customers about your products, services, and industry expertise. This positions your company as a thought leader and helps build trust with potential clients.
    3. Increasing Brand Awareness
      A consistent and integrated online presence can help increase brand awareness, which is crucial for acquiring new customers and growing your business.
    4. Generating Leads and Conversions
      A website can capture leads through contact forms, subscription boxes, and other calls to action. This helps build a list of potential customers interested in your offerings.
    5. Driving Sales
      In some cases, a website can be used to close sales. For example, if you sell SaaS products or e-commerce goods, you can allow customers to make purchases directly on your website.
    6. Improving Search Engine Rankings
      A well-optimized website can improve search engine rankings, making it easier for potential customers to find your website when searching for relevant keywords.
    7. Driving Traffic from Other Marketing Channels
      A website can be used to drive traffic from other marketing channels, such as social media, email marketing, and paid advertising, helping you reach more potential customers and amplify your marketing messages.

    The Impact of Poor Website Structure on Sales

    The Impact of Poor Website Structure on Sales
    Bad Website Design: Is that even a thing? | by Juan Noguera | Medium

    An inefficiently structured B2B website can significantly impact sales. Customers who cannot find the information they need on your website are likely to give up on learning about your company, leading to reduced engagement and business loss.

    Additionally, poorly structured websites can negatively affect search engine optimization (SEO) and online visibility, making it harder for potential customers to find your website in the first place.

    Ultimately, a poorly designed website can damage a company’s reputation and credibility. Potential customers may view a poorly designed website as unprofessional and may not take the company seriously, leading to a lack of trust.

    B2B decision-makers generally trust and favor well-structured, user-friendly websites. Therefore, building such a website is crucial for enhancing user experience, increasing conversion rates, and establishing yourself as a trustworthy industry leader.

    Effective Methods for B2B Website Development

    Effective Methods for B2B Website Development
    What Do Visitors Want From Your B2B Website? – Marketing Charts

    Now that we understand the importance of a B2B website, creating a functional and aesthetically pleasing website is challenging, especially when trying to capture the attention of business decision-makers. B2B targets traditionally have more information than general consumers and tend to be short on time.

    If your website is difficult to navigate, they will quickly move on to the next one. To capture their attention, your B2B website must be highly relevant and engaging enough to generate leads.

    To achieve this, we at Growth Marketing Agency follow the steps outlined below when analyzing and developing a B2B website.

    Market Research

    Whether you’re just starting a website or planning a redesign, making informed decisions at every stage is crucial. Comprehensive market research is a prerequisite for this.

    The purpose of running your business is likely to provide excellent products or services that meet the needs of a specific target audience. You probably aim to build a customer base, increase revenue, and expand your business.

    To align your web design strategy with these goals, it’s essential to carefully review common objectives like the following:

    • Do you want your website to be a simple lead-generation tool, directing inquiries to your sales team? Or do you want it to guide B2B visitors through the entire sales cycle and convert them into potential customers? Answers to these questions will determine the amount and type of functionality required.

    If your website is simply collecting consumer information for follow-up, you are less likely to encounter backend or infrastructure issues compared to an e-commerce site.

    On the other hand, a sales-oriented website needs to be integrated with existing IT strategies and requires management of inventory, shipping, and other logistics.

    Once you’ve identified all the website’s requirements, such as functions and pages, you can move on to the sitemap development stage, where each page and function is meticulously analyzed within the marketing funnel.

    Goal-Oriented Processes

    If you already have a website and are planning updates, it makes sense to hold off on creating an update list until you have an analysis report. By leveraging analysis, you can avoid wasting time on updates to pages and sections that performed well or weren’t directly related to your business goals.

    Similarly, if the data reveals high bounce rates or low engagement on specific pages, you can reprioritize those pages. Using real-time data, consider installing a “Heat map,” which visualizes the parts of a page that generate the most interaction and attract the most attention.

    successful website development using heat map
    Eyetracking_heat_map_Wikipedia

    Designing with the Target Audience in Mind

    When building a website, it’s essential to define your marketing audience clearly. B2B customers are more cautious than general consumers and often make decisions that reflect the opinions of other key stakeholders.

    In some cases, a customer may need approval from up to 10 colleagues before making a purchase decision. Therefore, a B2B website must be designed to meet the needs of various stakeholders.

    Consider how those who need to get approval before taking action will evaluate your website. If the information is unconvincing or fails to distinguish your business from competitors, it’s unlikely that the first impression will be shared with your company’s decision-makers.

    Your goal here is to create a concise environment that provides a clear and logical overview of your company’s services, how they differ from competitors, and what actions users can take to obtain more information. By creating a buyer persona targeting your ideal customer, you can ensure that your development goals remain focused on those seeking to maximize benefits through partnerships with your brand.

    UI/UX, Content, SEO

    Now it’s time to structure the layout of your website. Generally, less is more when it comes to web design. A website that allows customers to find the desired content or resources within three clicks is considered the most structured.

    Are you planning to place “Contact Us” buttons and other CTAs throughout your website? However, in certain business models, building relationships with potential customers may be more important.

    For example, resources such as expertise, experience, and testimonials fall into this category. Here are a few steps for developing a structured build strategy.

    Prioritizing UX and UI

    B2B customers are put off by websites that are difficult to navigate. They are more likely to browse your website from a desktop computer and may return multiple times via mobile or tablet.

    If your website has slow image loading times or refreshes without reason, you may lose potential customers.

    Therefore, it is crucial to prioritize key principles of user experience (UX) and user interface (UI).

    In B2B marketing, however, UX is not just about creating a simple and clear site. Customers must be able to conveniently gather information, with a focus on creating a repeatable contract strategy that ensures continuity.

    Crafting Core Content and SEO

    High-quality content provides value to visitors and emphasizes your company’s expertise and reliability. As a result, visitors may become more interested in building a long-term relationship with your company rather than simply obtaining information.

    Built upon this foundation, Search Engine Optimization (SEO) helps your website rank higher in search engines. This leads to more visibility in search results, which in turn results in more clicks and visits from potential customers.

    Here is a simple SEO strategy to consider when developing a website:

    • On-Page Strategy: Keyword optimization, internal linking, metadata management
    • Off-Page Strategy: Acquiring high-value backlinks and building brand authority

    White Papers and Case Studies

    Documents such as white papers, case studies, and testimonials are highly effective indicators in B2B marketing. They demonstrate that the company holds an authoritative position in the industry and that other consumers trust the company. This approach is suitable for products or services with a lengthy sales cycle or those that require significant investment.

    A/B Test

    A/B Test process
    What is A/B testing? And Why Is It So Important? | FullStory

    B2B websites and homepages play a crucial role in a company’s digital strategy, and their performance and efficiency significantly impact the company’s success. One of the most effective methods for optimizing such websites is A/B testing.

    A/B testing is an experimental approach where users are presented with two different versions (A and B) to compare which version produces better results. This method can be applied to various elements, such as web page design, content, and functionality.

    Because A/B testing is based on real user data, it is more objective and reliable than subjective judgment. Additionally, it helps identify which elements improve or hinder the user experience.

    Optimized web pages increase customer engagement and conversion rates. Ultimately, experimenting in small steps before making significant changes reduces potential risks.

    The A/B test implementation plan in the website development process includes:

    • Analyzing test results and drawing conclusions
    • Clearly defining the goal of the experiment
    • Establishing and prioritizing test hypotheses
    • Selecting and setting up test tools
    • Conducting A/B tests in stages

    Conclusion

    Your website serves as the primary source of information about your company and is a powerful marketing tool. Therefore, it is vital to develop your website with a well-planned strategy, ensuring that your online presence is optimized for growth and success.

    These steps represent an overview of a B2B website development approach. However, each business has different goals, and careful planning, consideration of market research, target audience, UX/UI design, and content marketing strategies should be tailored to your specific needs.

    By following these steps and continually optimizing and refining your website, you can build a strong online presence that drives growth, enhances credibility, and generates more business opportunities.

  • Marketing Keyword Research Strategy: From Start to Feedback

    Marketing Keyword Research Strategy: From Start to Feedback

    Marketing is often considered most challenging when it involves a keyword research process that is not too competitive and close to potential customers. To effectively secure actual leads, the keyword must not only be less competitive but also penetrate the wants of potential customers.

    Here, a keyword refers to specific words or phrases that describe the core content or topic of a website, article, or advertisement.

    Search engines cannot recognize all content on a web page, so they first look at keywords. Based on these keywords, they determine the relevance of a page to a user’s search query.

    This article introduces the keyword research process and how to utilize it.

    What is Keyword Research?

    Definition of Keyword Research

    Keyword research is a task performed for SEO (Search Engine Optimization). It involves finding the keywords potential customers use to search for our products or services and using this information to build a keyword strategy.

    Without keyword research, you might miss popular keywords that target customers are already searching for or end up competing with large industry giants.

    No matter how excellent your strategy is, it will be difficult to achieve good results if you face two major setbacks.

    The Importance of Keywords

    The Importance of Keywords

    Keywords are crucial in SEO because they help search engines understand the content of a website. Search engines use complex algorithms to determine which websites are relevant to specific search terms. Therefore, creating content related to keywords improves the site’s ranking in search results.

    Research shows that people generally do not look beyond the first page of search results. The more a site is exposed to higher search result rankings, the more traffic it will attract.

    Keyword Research Process

    Getting Started

    Before beginning the keyword research process, we need to collect both our brand’s keywords and competitors’ keywords.

    These keywords are the most commonly used when people search for our brand or competitors.

    You can find these keywords through brainstorming, Google Keyword Planner, checking competitors websites and social media accounts.

    Examples include:

    • [Brand] + @
    • [Product Name] + @
    • [Competitor Brand] + @
    • [Competitor Product Name] + @

    Initially, start by gathering suggestive and related keywords based on the brand and competitor keywords you have collected.

    Keywords research with Ahrefs

    Practical Application

    Using keyword research tools, you can get recommendations for related search terms based on the keywords you search. These keywords are sorted by volume, and you can understand the search intent behind them. Free tools like Naver’s keyword tool and Googles Keyword Planner, or paid tools like Ahrefs and Semrush, can be used.

    By analyzing search queries from users searching for specific keywords, brands, or product names, you can gain insights into search intent.

    How to use the Search suggestions report
    How to use the Search suggestions report

    How to Use the Search Suggestions Report

    Informational queries are used by search users to gain more knowledge about a topic and often include words like how, what, why, tips, and ideas. Utilizing these informational queries with broad target keywords helps better understand user intent.

    Brand Keywords

    The second step is to collect non-brand keywords that do not include the brand.

    For example, collect category keywords like functional cosmetics, phones with good camera performance, gift recommendations for people in their 20s, and restaurants for first meetings.

    Most of the time in keyword research is spent on this task because it involves uncovering actual user wants.

    This process helps marketers understand what factors consumers consider important in their purchase decisions.

    To find search engine and related keywords, you can use keyword research tools like Google Keyword Planner, Ahrefs, and SEMrush. You can also use Google suggestions found at the bottom of search results pages.

    Grouping and Organizing

    Keyword Grouping in Keywords Explorer
    Keyword Grouping in Keywords Explorer

    After collecting a list of keywords, group them into categories. This helps understand the various types of keywords people use to search for information about brands, products, and industries.

    You can group keywords based on the following criteria:

    • Search Intent: Informational Keywords, Transactional Keywords, Navigational Keywords
    • Topic: Product Keywords, Category Keywords, Industry Keywords
    • Competition: Highly Competitive Keywords, Medium Competition Keywords, Low Competition Keywords

    After organizing the keywords, analyze them to identify which ones are most important for your business. Check monthly search volume, CPC information, ad competition, top URLs in search results, and format information for each keyword or topic.

    Based on the analysis, prioritize keywords and focus on the ones that are most important for your business. You can create different keyword lists for each marketing campaign, such as for SEO, PPC, or social media campaigns.

    Campaign Optimization

    Campaign Optimization
    Based on keyword research results, you can develop campaign strategies for content, SEO, search ads, and more.

    Marketers must decide whether to address each topic through content and SEO or to enter the competition with search ads. This process is called campaign optimization.

    If the content on your operating website is already well-exposed in search results, there may be no need to run ads for that keyword.

    Conversely, if you need to start marketing for keywords with high volume and conversion rates, and if your content isnt appearing favorably in search results, you should consider using search ads to compensate for the lack of organic traffic.

    This highlights why content marketing and performance marketing are inseparable.

    Gaining Target Insights Based on Keyword Research

    Now that you understand the keyword research method, lets explore how to gain consumer insights based on it.

    Through the keyword research process, we can generate lists of search keywords used by consumers in their purchase decision-making process. Additionally, we can check monthly search volumes, gender ratios, age distributions, and ad competition.

    However, this direct information is not all the insights keyword research can reveal.

    Combining Keywords

    Search keywords consisting of two or more words often include target keywords referring to the products or services a consumer intends to purchase.

    Simultaneously, margin keywords can be used to infer the searcher’s interests, goals, and circumstances.

    By grouping similar meaning keywords based on these margin keywords, we can understand what consumers are focusing on within an industry.

    By reverse analyzing search results for keywords in the main interest topic groups, we can understand what purpose consumers have when searching for that topic.

    This leads to understanding consumer search intent, known as Keyword Intent.

    Understanding Intent Analysis in SEO

    Understanding Intent Analysis in SEO
    Google Keyword Research for SEO ? #1 How to Guide Template


    For example, if someone searches for building AI models, it likely indicates a search for professional services. However, if they simply search for artificial intelligence, they may only be seeking information about AI.

    Google aims to answer user queries as efficiently as possible, so its likely to rank content that aligns with user intent higher.

    By analyzing the top URLs in search results for specific topic group keywords, you can determine which media touchpoints influence consumers the most. You can also gain insights into the content formats consumers prefer.

    At this stage, keyword research expands into intent analysis.

    Conclusion

    In conclusion, through the keyword research process, marketers can gather:

    • Lists of consumer search keywords
    • Monthly search volume for a year
    • Consumer interest topics and intent
    • Media touchpoint information for consumers
    • Sequence information among search keywords

    Marketers can use this data to predict and suggest where to provide content and how to approach consumers with advertising methods.

    This allows for the creation of more specific content and campaign strategies.

    Understanding the contexts and situations in which consumers search for specific keywords is crucial for business success. Marketers need to connect with consumers through optimal media mixes, delivering content that resonates with them.

    If marketers can accurately understand and empathize with personas’ lives and plan content accordingly, they will be able to successfully run campaigns.

    This is why Growth Marketing Agency invests so much time in precise target analysis. We focus on analyzing search intent through expanded keyword research processes to understand customer interests. This aims to identify the Contextual Consumer Persona, providing a clearer view of the consumers buying journey.

  • 서포터즈 운영 전 꼭 알아야 할 체크리스트 5가지

    서포터즈 운영 전 꼭 알아야 할 체크리스트 5가지

    서포터즈 운영 체크리스트 5가지

    서포터즈 운영 과정에서 무엇을 얻을 수 있을까? | 목표 설정하기

    브랜드 인지도 제고, 서비스 초기 리뷰 확보, 베타테스터 확보, 브랜드 엠버서더 확보, 새로운 아이디어 발견 등 서포터즈 운영 목적은 매우 다양합니다. 하지만, 의외로 많은 서포터즈가 명확한 목적 없이 운영되기도 합니다.

    서포터즈 운영을 통해 무엇을 얻고자 하는지 명확한 목표를 설정하는 것이 서포터즈를 제대로 운영하기 위해 첫 번째로 해야 할 일입니다.

    서포터즈에게 어떤 미션을 줄까? | 미션 설정하기

    원하는 인재상이 누구인가와 연결되는 부분이기도 한데요. 서포터즈 대원들이 수행할 수 있는 미션, 그들이 잘할 수 있는 미션에 대한 이해가 필요합니다. 몇 가지 예시 사례를 말씀드리겠습니다.

    A기업에서 진행하는 대학생 서포터즈에서 A기업의 마케팅 기획서 작성과 PT를 미션으로 부여했다고 가정해 보겠습니다. 이때 서포터즈 대원들에게 기획서 작성과 PT에 대한 교육이 충분하게 이루어지지 않았다면, 서포터즈 대원들이 만들 수 있는 결과물은 대학생 과제물 수준에 그칠 겁니다. 

    B기업에서 진행하는 대학생 서포터즈에서 B기업의 상품에 대한 리뷰 유튜브 영상 콘텐츠 제작을 미션으로 부여했다고 가정해 보겠습니다.

    서포터즈 대원들이 제작한 리뷰 유튜브 영상 콘텐츠는 ‘리뷰를 전문하는 유튜버’ 수준이 아니라, ‘평범한 대학생’ 수준의 리뷰 콘텐츠가 제작되고, 업로드된 유튜브 채널 역시 구독자가 많고 기본적인 조회수가 확보되는 채널이 아닙니다.

    서포터즈 운영 목적에 맞추어 어떤 미션을 부여할지를 선택했다면, 그에 부합하는 인재상이 무엇인지 정의해야 합니다.

    어떻게 원하는 인재를 찾을 수 있을까? | 인재상 확립하기

    먼저 원하는 인재상에 대한 정의가 필요합니다. 특정 분야를 전공하고 있는 대학생이 인재상이 될 수도 있고, 특정 분야에 관심이 많은 소비자가 인재상이 될 수도 있고, 유튜브나 블로그 등 특정 미디어에서 영향력을 가진 사람이 인재상이 될 수도 있습니다.

    이러한 인재상을 확정하려면 서포터즈가 어떤 활동을 할지, 그것을 통해 얻으려고 하는 구체적 목표가 무엇인지를 규정해야 합니다.

    그다음은 이 서포터즈 대원들에게 어떤 메리트를 줄 수 있는지에 대해 고민해야 합니다. 일반적으로 대학생 서포터즈의 경우, 이력서와 자기소개서에서 어필할만한 대외활동 경험과 대외활동 시 수상이력들을 중요하게 생각합니다.

    따라서 자사의 서포터즈의 메리트를 높이기 위해 시상 범위를 늘리는 등의 방법을 선택할 수도 있습니다.

    일반인 서포터즈의 경우, 일반적으로 금전적 보상을 원하는 경우가 많기 때문에 이 경우, 상품이나 서비스를 제공한 대가로 리뷰 등을 의뢰하는 형태의 체험단이나 협찬의 형태가 비용적으로 더 나은 경우도 있습니다. 

    서포터즈 운영 과정의 꽃, 발대식과 해단식은 어떻게 준비해야 할까?

    오프라인 행사를 위해서는 비용과 시간이 필요합니다만 더 큰 문제는 참석률입니다.

    대다수의 서포터즈 대원들이 학생이거나 직장인이므로 본업이 있고, 거주지에서 행사장소가 먼 타 지역이라면, 오프라인 행사에 참여하지 못할 수도 있습니다.

    이러한 부분들을 고려하여 모집 단계에서부터 거주지역을 특정 지역으로 한정하거나, 행사일정을 주말이나 공휴일로 잡거나 대학생 서포터즈의 경우 방학 시즌에 맞춰 진행하거나 온라인 화상 미팅 툴을 활용하여 온라인으로 동시에 행사를 진행하는 방법도 있습니다.

    행사 준비는 일정 → 장소 → 진행인력 → 비품준비 → 그 외 기타 사항 순으로 준비하면 실수를 줄일 수 있습니다.

    서포터즈와 어떻게 소통해야 할까?

    소수의 담당직원이 다수의 서포터즈 대원들과 소통하기 위해서는 효율적인 소통 창구가 필요할 겁니다. 네이버 카페, 카톡의 오픈채팅, 방, 카톡채널 등 다양한 방법이 있지만, 가장 중요한 것은 소통이 체계적으로 일원화 관리되어야 한다는 점입니다.

    예컨대, 서포터즈를 담당하는 직원이 한 명뿐인데 부득이한 사정으로 담당자가 일을 할 수 없는 상황이 되어 부랴부랴 인수인계를 하거나 서포터즈 담당 직원이 두 명인데 A직원과 B직원이 서로 다른 이야기를 서포터즈 대원에게 전달하는 등 소통이 체계적으로 일원화되지 않으면 다양한 문제가 발생할 수 있습니다.

    따라서, 소통에 대해서는 쳬계적으로 기록이 남는 방법을 선택하고, 어떻게 일원화할 것인지에 대해 룰이 정리된 상태로 업무를 시작해야 합니다.

    서포터즈 운영 전, 주의해야 할 점은?

    업무특성에 따라 모든 것이 확정되지 않은 상태로 진행해야 하는 업무가 분명히 존재합니다.

    다만, 서포터즈의 경우 모든 세부사항이 확정되지 않더라도 최소한 상기 5개 항목에 대해서 명확하게 정리되지 않은 상태로 업무에 착수하게 되면, 진행 과정에서 다양한 문제가 발생할 수 있습니다.

    특히, 서포터즈 대원에게 신뢰를 잃는다면, 이는 너무나 큰 손해입니다. 자사에서는 비용을 투입하여 서포터즈를 진행했는데 고생만 하고 안티팬이 한 명 생긴 것과 다르지 않기 때문입니다. 

    결론

    성장은 다양한 서포터즈 진행 경험을 갖고 있습니다. 다만, 서포터즈 특성상 매 프로젝트마다, 진행하는 기업이나 기관마다, 각 서포터즈의 특성마다 업무 하는 방식이 천차만별이기 때문에 서포터즈 업무는 매뉴얼화하기 어려운 것이 사실입니다.

    즉, 담당자의 역량과 경험이 중요합니다. 만약, 서포터즈에 대한 경험이 없는 상태로 직접 운영해야 한다면, 상기 다섯 가지 질문에 대해 충분히 검토한 후, 진행하시는 것을 권장드립니다.